Case Study: Löchte
Successful digitalisation on the job site
Löchte GmbH, a long-established specialist for pools, whirlpools, saunas and outdoor living, wanted to make processes between office, fitters and job sites more efficient, transparent and digital without losing sight of everyday trade work.
Löchte GmbH
Specialist for pools, whirlpools, saunas and outdoor living
Site + Office
Communication across multiple stakeholders and projects
Hands-on
Used directly in the daily work of fitters and on real job sites
1 The challenge
Existing communication between office, job site and fitters was often too slow or incomplete. In dynamic projects with several stakeholders, missing real-time information caused misunderstandings, duplicated work and unnecessary coordination effort.
- Paper-based documents were easily lost between office and job site
- Project information was not stored in one central place
- Project updates did not reach all stakeholders in real time
- Communication between fitters and office staff was too slow or incomplete
2 The goal
The team was looking for a digital solution that truly supports day-to-day work on site, makes information available on mobile and stays easy to use for everyone involved.
- Enable communication and documentation in real time
- Support installation teams on site more effectively
- Make central project information available on mobile at any time
- Create a solution that is easy to use on phones and tablets
3 The solution: Kibi Connect
For Löchte, groups and chat are especially central. Project groups bundle plans, updates and current status so everyone stays aligned and project communication no longer gets scattered across several channels.
Exporting information is also highly valued. A large share of manual documentation work is reduced because content and changes come together in a structured way in one place. In addition, the wiki and file storage help keep workflows, company information and knowledge accessible over time.
The collaboration quickly showed that Löchte is not only a user but also contributes valuable practical input to the further development of Kibi Connect. Many improvements came directly out of real job site situations.
Rollout and product improvements stayed closely aligned with day-to-day work:
- Conversations with fitters directly on site
- Identification of typical usability hurdles in everyday trade work
- Iterative improvements based on concrete feedback
- Testing new features such as group favourites, upload comments, task assignment and dashboard improvements
4 The result
Kibi Connect has noticeably simplified communication at Löchte. Current plans are available where they are needed, information gets lost less often and company knowledge reaches employees directly on the job site.
At the same time, direct feedback from real-world use helped improve Kibi Connect in a more focused and practical way. The app became not only easier to use, but a real working tool for operational teams.
Fitters on site and office teams now stay much better aligned on plans, measurements and offers.
Marcel Bergmann
Löchte GmbH
Successfully implemented improvements
Product improvements shaped by real site work
Tasks and project dashboards
Project-related tasks and clear dashboards help integrate information directly into daily workflows instead of only distributing it.
Favourites and group sorting for better overview
Project groups can be structured better and found faster. This creates much more orientation when several sites run in parallel.
Improved chat overview
Message reactions, voice messages with transcription, better image display and pinnable chats make communication on site faster and clearer.
Better offline use
Because construction sites do not always have stable internet, caching was improved so content can still be captured and uploaded with weak connections.
Conclusion
The collaboration with Löchte GmbH shows how closely customer feedback and agile product development can work together. Through real-world testing, a digital tool became a solution that works on site, not just in theory.
Kibi Connect is therefore not only a Weslink product, but also the result of close partnerships with companies like Löchte that live digitalisation in daily work.
Do you have similar workflows in your organisation?
In a personal conversation, learn how Kibi Connect can simplify communication between office teams, sites and operational staff in your company as well.
Your contacts at Kibi
Christofer, Maria, Verena
Christofer, Maria and Verena advise you personally, run demos and webinars, and guide you through the rollout in your company.